Chatmeter’s Pulse Ai: Signals platform integrates with WebMD and Vitals.com to elevate patient experience and ensure compliance.
San Diego-based Chatmeter today launched new tools that enable dental practices and other healthcare providers to improve HIPAA compliance in online patient engagement, detect risks in online feedback and more easily manage their digital presence across platforms like Google Reviews, WebMD and Vitals.com.
The company—a leader in multi-location customer intelligence—features a groundbreaking intelligence platform purpose-built to help multi-location businesses turn customer feedback into actionable insights and search rankings into real revenue.
“In today’s digital-first world, patients expect the same standard of convenience, responsiveness, and trust online as they do in the exam room,” said John Mazur, CEO of Chatmeter. “Our new AI capabilities give healthcare providers the visibility and intelligence they need to turn online reviews into actionable insights—while also safeguarding compliance and reputation at every touchpoint.”
Chatmeter’s Pulse Ai: Signals platform is designed to enable healthcare providers to now use generative AI to:
- Improve HIPAA compliance in online review responses. The platform analyzes providers’ responses to online reviews, flags potential HIPAA violations before publishing and suggests alternative responses in real time.
- Proactively identify risks in patient feedback. Clinicians can quickly spot emerging risks in patient reviews of healthcare locations, such as reported instances of improper care, negligence and malpractice. Take early action to improve patient safety and minimize risk to the business.
Chatmeter, which partners with many of the largest healthcare systems, will integrate with WebMD and Vitals.com later this summer, enabling multi-location healthcare systems to manage online listings and respond to patient reviews across multiple sites, all in one platform. With Chatmeter, healthcare providers can quickly uncover insights around patient sentiment that can help them improve the patient experience while ensuring doctor listings are accurate and up to date at scale.
“Chatmeter’s platform has transformed how we understand and respond to patient feedback across our entire network of doctors, providers, clinics and hospitals,” stated Verlie Joy Benoit, senior digital strategist at Franciscan Missionaries of Our Lady Health System. “By centralizing insights in one location and optimizing all of our listings on every site, we can quickly identify opportunities to improve patient care and ensure our digital presence reflects our commitment to the patients we serve.”
Using generative AI and other proprietary AI models, the Chatmeter platform analyzes millions of customer interactions across reviews, social, surveys, images and social media to help the world’s largest businesses understand what customers really care about, what their real business risks are, how to compete and win in local markets and more.
“Over the next decade, the consumerization of healthcare will accelerate as patients engage technology to take charge of their health,” added Mark Emkjer, a Chatmeter board member with 35 years of experience in the provider, health plan and life sciences sectors who most recently served as CEO of WebMD Health Services. “Organizations that offer a better digital experience and higher quality of care will emerge as leaders. Holistic insights into the patient experience across all your locations will be critical, and Chatmeter’s AI allows healthcare systems to unlock and act on those insights at scale.”
To learn more, visit chatmeter.com/healthcare.
